Frequently Asked Questions


How long does it take to get my visa or passport with Atlas Visa Service?

Processing times for a visa or passport differs by each individual embassy.  You will have the option to select Rush or Non-Rush and in some cases have several different Rush options.  We must always adhere to each embassies policy’s and processing procedures.


How do I send you my documents?

If you are unable to bring your documents to our office, we recommend that you utilize an overnight carrier so that your package can be tracked at all times.


Can I send the paperwork in one package if I need visas for more than one person? 

Yes as long as the paperwork can fit in a single envelope, everything can be included together.


How do I know when Atlas Visa has received my documents?

By utilizing your user account, you can track the progress of your application as well as receive alerts to your email on ongoing progress.


How do I know the status of my application?

You can check the status of your application by logging in to our system available via our website by utilizing your username and password.  For more specific updates, you may call our office during regular business hours and talk to a customer service representative.


What are the advantages of signing up for an Atlas Visa user account?

After signing up for an Atlas User account, you can track the progress of your application as well as receive alerts if items have been received or are missing.  It is also beneficial to go back and trace previous applications that may have been submitted.


Do I have to come to your office to pick-up my visa or passport?

When sending or retrieving your passport, you have the option of picking up or delivering your passport by stopping by our office or by utilizing an overnight carrier. You may decide to include your own return shipping label as well.  If one is not included with your package, we will utilize FedEx Priority Overnight delivery, which will put your passport back in your hands the following business day.


How does payment work for my requested services?

You would include payment information utilizing the AVS Submission form.  Once complete and your passport is getting ready for return shipping, we will authorize the charges to go through and get your passport shipped out.


What is the new “Real ID” and do I need it to travel abroad?

When traveling overseas, you must always utilize your passport book in order to board a plane.

Passed by Congress in 2005, the REAL ID Act enacted the 9/11 Commission’s recommendation that the federal government “set standards for the issuance of sources of identification, such as driver’s licenses.” The Act established minimum security standards for state-issued driver’s licenses and identification cards and prohibits federal agencies from accepting for official purposes licenses and identification cards from states that do not meet these standards.

If you have a valid U.S. passport or U.S. passport card, military ID, or other federally approved identification, you may use this as your form of identification to board a domestic flight or enter certain federal facilities after the new federal requirements begin October 1, 2020.

You will need a REAL ID driver’s license or ID card if you want to continue using your driver’s license or ID card to do any of the following:

  • Board a domestic flight starting October 1, 2020.
  • Enter secure federal facilities or military bases starting October 1, 2020.
  • Purchase firearms or ammunition.

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